Updated less than a minute ago
End users
I have purchased the service and did not receive the goods. I have received the following SMS: "YOUR REQUEST IS NOT VALID, BUT YOUR PHONE BILL WAS CHARGED. TO MAKE YOUR REQUEST VALID PLEASE USE PAYMENT WIDGET TO START THE PURCHASE."
Service you have purchased usually is delivered instantly; however, you may not be following the correct purchase procedure as given on the content provider's website.
If you just sent an SMS without following all the steps given on the payment page, the goods on your account may not be visible.
Make sure that you are following step by step instructions given on the payment page.
I do not like the service I purchased, and I demand a refund.
Please note that depending on the service you purchased, the content provider can or cannot refund the service. The refund could not be done if the purchased goods have been consumed no matter if you did you like the service or not. Please read Terms and conditions on the content providers site.
I have been charged, but I have not received the goods that I purchased.
If you are using a dual-sim phone device, make sure that you send an SMS from the correct number. Also, for services that require registration prior purchase, make sure that you have registered the number from which you have sent an SMS. Alternatively, security/anti-fraud checks conducted by the mobile network operator can delay finalization of a given transaction. The mobile network operator may reserve the funds and return them to your account in the event of an unsuccessful transaction attempt.
Can I remove the daily and monthly limits for topping up games?
No. The daily and monthly limits for topping up games are set up by your mobile network operator and are applied to all users, so they can't be changed in any way.
I am not receiving payment confirmations.
Text messages are usually delivered instantly, but there could be several reasons for a delay. Try restarting your device and make sure there are no GSM signal reception issues at your location. The delay may also result from a temporary problem with your carrier, and the text message could be delivered later. In case the payment confirmation text message does not arrive at all, check our self-care portal, or contact support@centili.com.
I am being repeatedly charged for the service I purchased only once.
Make sure that you unsubscribe from this service by following the instructions on unsubscribing by the service provider. You can follow the instructions in the welcome SMS you had received when you subscribed to unsubscribe and stop the service. Alternatively, you can unsubscribe from this service by contacting the service provider.
I deleted an application, but you are still charging me, why?
Note that with the deletion of the application, you are not following the correct opt-out steps. If you subscribed for service within the application, please follow instructions given within the application or within welcome SMS you received while opting in. Usually, it contains keywords as STOP that needs to be sent on the specific shortcode.
I have tried to conduct the purchase, but my transaction has failed.
Please check your credit balance. In case of insufficient credit balance, digital goods' purchases will not be processed. Alternatively, you may be forbidden to perform the VAS services, in which case you will need to contact your mobile operator directly and seek the removal of the ban.
Something is wrong with my in-game account.
In this case, the problem might be on your content provider's side. We kindly suggest that you contact your content provider's support for help. Centili payment platform handles only the transactional part of the exchange of digital goods.
I have entered my phone number; however I am not receiving the text message.
Text messages are usually delivered instantly, but there could be several reasons for a delay. Try restarting your device and make sure there aren't any GSM signal reception issues at your location. This may also be a result of a temporary problem with your carrier, and the text message could be delivered later. Please check if there is any maintenance on content providers side on their website. If you don't receive a message within 24 hours, contact support@centili.com.
I am trying to purchase the service, but the error message I am getting is that my number is invalid, Unsupported MNO.
Text messages are usually delivered instantly, but there could be several reasons for a delay. Try restarting your device and make sure there aren't any GSM signal reception issues at your location. This may also be a result of a temporary problem with your carrier, and the text message could be delivered later. Please check if there is any maintenance on content providers side on their website. If you don't receive a message within 24 hours, contact support@centili.com.
Clients
I have registered a new service, but it is pending approval.
Our teams will contact you as part of the approval process. If you have any questions in the meantime, please contact support@centili.com.
When I register a new service, how long will the approval of it take?
You should get the response within two weeks at the latest.
What kind of bundle models are supported through Centili Fusion bundling platform?
Centili Fusion supports Soft Bundle, Hard Bundle, Data gifting, and Reselling.
What kind of bundle options are supported through Centili Fusion bundling platform?
The bundle options that are supported are one-time, subscription-based, and time-based.
Who manages the user lifecycle?
User lifecycle management depends on telco technical capability. Telcos having the capability to manage the subscription and pricing are managing user lifecycle. For those telcos lacking such a capacity, Centili Subscription engine handles users, billing, and terminations.
